Shipping & Returns

Cost

Free on orders of €150 and above. Orders below that are a flat €15, whatever the destination.

Free-shipping threshold

Measured on the order value after any volume discount has been applied, so a quantity break can bring you under the €150 line. Your cart always shows the exact amount before you pay.

Dispatch time

Within 24–48 hours of your order being confirmed, on business days. Orders placed over a weekend or public holiday go out on the next working day.

Dispatched from

Our EU facility, so intra-EU orders clear no customs.

Tracking

Every parcel is tracked. You will receive the tracking number by email as soon as the label is created.

Packaging

A plain outer box with no branding and no indication of the contents. Vials travel in cold-chain, temperature-controlled packaging.

Currency

All prices are shown and charged in euro (EUR).

Transit time depends on the destination and the carrier's network, and begins once the parcel has been handed over rather than when you place the order. Within the EU deliveries typically arrive within a few working days of dispatch. Destinations outside the EU take longer and may be held for customs clearance.

Delays caused by the carrier, by customs, or by an incorrect or incomplete address are outside our control. If your tracking has not moved for several working days, contact us and we will chase it with the carrier.

Orders delivered outside the EU may attract import duty, tax or handling fees charged by your local authority. These are not included in our prices and are payable by you as the importer.

You are responsible for checking that the compounds you order may lawfully be imported into and possessed in your country. If a parcel is seized or refused entry because local rules do not permit it, we cannot refund the order.

Lyophilised peptides are shipped with temperature protection and are stable through normal transit. On arrival, move vials to refrigerated storage promptly, and keep reconstituted material cold and used within its stated window. Storage guidance for each compound is on its product page and in the Peptide Wiki.

Check your parcel when it arrives. If a vial is broken, the cold chain has clearly failed, an item is missing, or you have been sent the wrong compound, email [email protected] within 7 days of delivery with your order number and photographs of the packaging and its contents.

We will replace the affected items or refund them, at your choice, and we cover the cost of doing so. You will not be asked to pay return shipping where the fault is ours.

If you are a consumer in the EU, you generally have 14 days from receiving your order to withdraw from the purchase without giving a reason. To use this right, tell us in writing at [email protected] within that period, then return the goods without undue delay.

There is an important exception. Under Article 16 of the EU Consumer Rights Directive, the right of withdrawal does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed. Peptide vials fall into this category, so we can only accept a withdrawal for vials whose seal is intact. An unsealed vial cannot be returned to stock and cannot be refunded.

Where a withdrawal is valid, we refund the full amount you paid using the same payment method, within 14 days of receiving the goods back. Return postage for a withdrawal is at your expense unless the item was faulty or wrongly supplied.

• vials whose tamper seal has been broken or which have been reconstituted;
• products that have been stored outside the conditions stated on the product page, since we cannot verify their integrity;
• orders where the compound was lawfully supplied but proved unsuitable for your experiment — see the Certificate of Analysis note below;
• parcels refused, abandoned or seized at customs in a country where the compound may not lawfully be imported.

Every batch ships with a Certificate of Analysis from an independent laboratory. If your own testing gives a result materially inconsistent with the COA for that batch, send us the report and your batch number. Where an independent analysis confirms the discrepancy we will replace the material or refund it in full.

A COA records the material as tested on that date. It is not a guarantee of a particular experimental outcome — see our disclaimers for the full position.

Approved refunds are issued to the original payment method. Once we release the refund it usually appears within 5–10 working days, depending on your bank or card issuer.

If your order has not yet been dispatched we can usually cancel it outright. Because we aim to ship within 24–48 hours, email us as soon as possible and mark the subject line with your order number.

For anything to do with a delivery, return or refund, email [email protected] with your order number, or use the contact page.